Arai99 Terms and Conditions – Complete Guide for Malaysia Players

1 Acceptance of Terms and Conditions

These Terms and Conditions govern the use of the arai99 platform, accessible via our official website and mobile app. By accessing, registering, or using any part of the arai99 platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you disagree with any part of these terms, you must cease using the arai99 platform immediately. arai99 reserves the right to amend, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms periodically to ensure you remain compliant with the latest version in effect.

Continued use of the arai99 platform following any amendments to the terms constitutes your acceptance of and agreement to those changes. These Terms and Conditions shall be read together with arai99's Privacy Policy and Responsible Gaming Policy, which form part of the overall agreement between you and our platform.

2 Member Eligibility

The arai99 platform is for adults only. To register and use arai99 services, you must meet the following eligibility requirements:

• Be at least 18 years of age at the time of registration.
• Be a Malaysian citizen or permanent resident residing in Malaysia.
• Have full legal capacity to enter into a binding agreement.
• Not prohibited from using online gambling services by any applicable law or regulation.
• Have never been designated as a banned player or self-excluded by arai99 or any other platform.

Arai99 reserves the right to request proof of age verification at any time. If you fail to verify your age or are found to have provided false information, your account will be suspended immediately and any balance in the account may be forfeited subject to an internal investigation.

3 Registration & Account Management

Each individual is only permitted to hold one active account on the arai99 platform. Owning more than one account — whether under the same name or different names — is a violation of these Terms and Conditions and may result in the closure of all associated accounts along with forfeiture of any existing balances.

During registration, you are required to provide accurate, complete, and up-to-date information. Required details include your full name as per your identification card, IC number, mobile phone number, and an active email address. A Know Your Customer (KYC) process may be conducted to verify your identity before any withdrawal is permitted.

You are solely responsible for maintaining the confidentiality of your account password. arai99 will not be held liable for any losses arising from unauthorized access to your account due to your own negligence. If you suspect your account has been accessed by an unauthorized party, contact our support team immediately.

4 Deposits & Withdrawals

Arai99 accepts deposits via supported payment methods including DuitNow QR, FPX, Touch 'n Go eWallet, and direct bank transfers to selected Malaysian bank accounts. All transactions are processed in Malaysian Ringgit (MYR) and are subject to the minimum and maximum limits set by the platform.

The minimum deposit is RM10 per transaction. The minimum withdrawal is RM30, and the daily maximum is subject to your membership tier. VIP members enjoy higher withdrawal limits and priority processing.

All withdrawal requests must be submitted to a bank account registered in your own name. Withdrawals to third-party accounts are strictly prohibited. arai99 reserves the right to request additional verification documents before processing any withdrawal deemed unusual or suspicious.

• Standard withdrawals are processed within 15 minutes to 2 hours on business days.
• VIP member withdrawals receive priority and are processed faster.
• Arai99 reserves the right to place withdrawals on hold while a KYC verification process is in progress.
• Any applicable transaction fees will be clearly disclosed before you confirm your withdrawal.

5 Bonuses, Promotions & Rewards

Arai99 offers a variety of bonuses and promotions from time to time, including a welcome bonus for new members, deposit bonuses, cashback, VIP rewards, and periodic promotions. Each bonus and promotion is subject to specific terms and conditions as stated on the respective promotions page.

The wagering requirement for each bonus varies and will be clearly stated on the promotions page. Generally, a received bonus must be wagered a minimum number of times before any withdrawal from the bonus balance is permitted. Failure to meet the wagering requirement within the stipulated period will result in the cancellation of that bonus.

• Bonuses may only be claimed once per member, per household, per IP address, and per device unless otherwise stated.
• Arai99 reserves the right to cancel any bonus obtained through means deemed to be in violation of the rules or fraudulent.
• Bonuses are non-transferable to other members and cannot be directly converted to cash.
• In the event of any conflict between the Bahasa Malaysia version and any other version of the bonus terms, the Bahasa Malaysia version shall prevail.

Arai99 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. arai99's decision regarding any bonus dispute is final and binding.

6 Game Rules & Fairness

All games available on the arai99 platform use a Random Number Generator (RNG) system that has been independently certified by an accredited body. This ensures every game outcome is completely random and cannot be manipulated by any party, including arai99 itself.

The Return to Player (RTP) rate for each game can be found on the respective game information page. arai99 is committed to full transparency in all aspects of our game operations. In the event of a technical disruption during a gaming session, arai99 will assess the situation based on system records and provide a fair resolution to affected members.

• Game results calculated by the system are final and cannot be disputed except with compelling evidence of a technical error.
• The use of automation software, bots, or any third-party tools is strictly prohibited and may result in immediate account closure.
• Any attempt to exploit bugs in games must be reported to arai99 and not used for personal gain.

7 Member Conduct & Responsibilities

As an arai99 member, you agree to use this platform in a responsible and ethical manner. You are not permitted to carry out or attempt any of the following:

• Fraud, identity theft, or providing misleading information to arai99 or other members.
• Money laundering or using the arai99 platform for any illegal purpose.
• Colluding with other members to manipulate game outcomes or exploit the bonus system.
• Sending threatening, abusive, or harassing messages to arai99 staff or other members.
• Spreading false information about arai99 on social media platforms or public forums.
• Accessing another member's account without authorization, even with the account owner's permission.

Arai99 reserves the right to take action against any member who violates this code of conduct, including temporary account suspension, permanent account closure, and reporting to the relevant authorities where necessary.

8 Account Security & Your Responsibilities

Your account security is a shared responsibility. arai99 continuously invests in the latest security infrastructure, but there are steps you must take to protect your own account.

• Use a strong password — at least 8 characters combining uppercase letters, lowercase letters, numbers, and symbols.
• Never share your password or login credentials with anyone, including family members.
• Enable two-factor authentication (2FA) for an extra layer of security — available free of charge to all arai99 members.
• Do not log in to your arai99 account over unsecured public Wi-Fi networks.
• Log out of your account when you are done using the platform, especially on shared devices.

If you suspect your account has been compromised, contact the arai99 support team immediately via 24/7 live chat. arai99 will not be held liable for any losses resulting from a member's negligence in safeguarding their login credentials.

9 Privacy & Personal Data Protection

Arai99 is committed to protecting the privacy and personal data of all members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Personal data you provide during registration and use of the platform is collected for the purposes of identity verification, transaction processing, fraud prevention, and service improvement.

Arai99 will not sell, rent, or disclose your personal data to third parties without your consent, except where required by law or to fulfil regulatory compliance obligations. All data is stored securely using encryption technology that meets international standards.

For more information on how we handle your personal data, please refer to Privacy Policy arai99, which forms part of these overall terms.

10 arai99 Limitation of Liability

Arai99 provides the platform on an "as-is" and "as-available" basis. While we strive to ensure uninterrupted platform operation, arai99 makes no guarantee that the platform will always be accessible and free from technical disruptions, viruses, or other errors.

To the extent permitted by applicable law, arai99 shall not be liable for:

• Financial losses arising from gaming activity, whether winning or losing.
• Service disruptions caused by system maintenance, third-party infrastructure failures, or events beyond arai99's control.
• Losses resulting from unauthorized use of the platform due to member negligence.
• Data loss resulting from device failure or internet connectivity issues on the member's end.

Arai99's maximum liability under any circumstances is limited to the amount of the active deposit balance in your account at the time of the relevant incident.

11 Account Suspension & Closure

Arai99 reserves the right to suspend or close any member's account at any time for the following reasons:

• Breach of any section of these Terms and Conditions.
• Suspected fraudulent activity, money laundering, or system abuse.
• Failure to meet KYC verification requirements within the stipulated timeframe.
• Requests from law enforcement authorities.
• Self-exclusion applications on responsible gaming grounds.

If your account is closed due to a terms violation, arai99 reserves the right to forfeit any remaining balance. If the closure is for any other reason, any valid balance will be returned to your registered bank account once the verification process is complete.

You also have the right to close your account at any time by contacting our support team. Account closure requests will be processed within 3–5 business days and any valid balance will be returned to you.

12 Amendments to Terms & Applicable Law

Arai99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Significant amendments will be communicated to members via a notice on the website or by email. Continued use of the platform after an amendment takes effect constitutes acceptance of the revised terms.

These Terms and Conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation. If a resolution cannot be reached, the dispute shall be referred to binding arbitration.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be severed to the extent necessary and all remaining provisions will continue in full force and effect.