Arai99 takes your privacy seriously. Learn how we collect, use, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010.
Important Note: This Privacy Policy provides a comprehensive overview of arai99's privacy practices. By using the arai99 platform, you consent to the collection and use of your personal data as described in this policy.
Arai99 ("we", "our platform") is fully committed to protecting the privacy and personal data of every member who uses our online entertainment platform. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and outlines how we handle your personal information transparently and responsibly.
This policy applies to all users of the arai99 platform, including website visitors, registered members, and those who interact with the arai99 mobile app. It covers all data collected through the official website, iOS and Android apps, and any official arai99 communication channels.
As the data controller, arai99 takes full responsibility for ensuring your personal data is processed lawfully, fairly, and transparently. We do not take this responsibility lightly — every data-related decision we make consistently prioritises the interests and safety of our members. You have the right to know what we do with your data, and that is the purpose of this document.
Arai99 only collects data necessary to deliver platform services, ensure security, meet regulatory requirements, and improve the user experience. The data we collect can be categorised as follows:
arai99 never stores credit or debit card numbers directly. All card transactions are processed through payment gateways that comply with PCI-DSS standards.
The data we collect is used for legitimate and transparent purposes. The table below provides a detailed breakdown of how each data category is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Identity verification & KYC | Identity, photo | Legal obligation |
| Deposit & withdrawal processing | Finance, relationships | Contract performance |
| Fraud prevention & security | Usage, IP, device | Legitimate interests |
| Customer support | Preferences, usage | Contract performance |
| Platform improvement | Usage, preferences | Legitimate interests |
| Marketing communications | Preferences, interests | Your consent |
| Regulatory compliance | All categories | Legal obligation |
We will not use your data for any purposes beyond those stated above without first obtaining your consent. If you do not wish to receive marketing communications, you may unsubscribe at any time via the link provided in each email or by contacting our support team.
Arai99 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. However, there are certain situations where we may need to share your data with the following parties:
We work with select third-party providers to operate the platform, including payment gateway providers, KYC verification services, cloud computing infrastructure, and platform analytics. All such providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by arai99.
Arai99 may be required to disclose your personal data to government authorities, regulatory bodies, or law enforcement agencies when mandated by law or a valid court order. In such situations, we will notify you where permitted by law to do so.
To safeguard platform integrity and protect all members, arai99 may share certain information with fraud prevention organisations or other gaming platforms as part of an industry-wide joint protection initiative. Any such disclosure is limited strictly to the minimum information necessary.
Every data sharing agreement entered into by arai99 with third parties requires them to comply with data protection standards equivalent to or higher than Malaysia's PDPA 2010.
The security of your personal data is arai99's top priority. We continuously invest in high-grade security infrastructure to ensure your data is protected at every stage — during transmission, processing, and storage.
Arai99 retains your personal data for as long as your account is active or as long as needed to provide services to you. Once an account is closed, data will be kept for the minimum period required by Malaysian legal obligations before being securely deleted.
In the event of a data breach affecting your personal information, arai99 will notify you and the relevant authorities within the timeframe prescribed by law. We will take immediate steps to contain the situation and minimise the impact on affected members.
The arai99 platform uses cookies and similar tracking technologies to enhance user experience, analyse usage patterns, and ensure account security. Cookies are small text files stored on your device when you visit our website.
You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of the arai99 platform. For more information on managing cookies, refer to your web browser's help guide.
As a data subject under the Personal Data Protection Act 2010 Malaysia, you have the following rights regarding your personal data held by arai99:
You have the right to request a copy of the personal data we hold about you at any time.
You may request corrections to inaccurate or outdated personal data through your account.
You may opt out of having your data processed for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request the deletion of your personal data, subject to any applicable legal retention requirements.
You may request a restriction on the processing of your data in certain circumstances permitted by law.
To exercise any of the rights above, contact the arai99 privacy team via live chat or email. We will process your request within 21 business days in accordance with the requirements of PDPA 2010. Some requests may require identity verification first to protect your account.
The arai99 platform is intended for adult users aged 18 and above only. We do not knowingly collect personal data from individuals under the age of 18. Should we discover that we have collected personal data from someone below the stipulated age limit, we will take immediate steps to delete that data and close the relevant account.
If you are a parent or guardian and believe your child has registered with arai99 without your knowledge, please contact us immediately. We take child protection issues very seriously and will respond promptly to any such report.
arai99 applies a strict age verification process during registration and may request proof of age at any time. Registering with false information to circumvent the age requirement is a serious violation of our Terms and Conditions.
In operating the platform, arai99 may process or store your personal data on servers located outside Malaysia. This includes the use of cloud infrastructure services and carefully selected international technology providers.
Any cross-border data transfer carried out by arai99 is subject to adequate safeguards in line with the requirements of PDPA 2010. We ensure that the recipient country or territory maintains an equivalent level of data protection, or we require legally binding data transfer agreements with the respective recipients.
Your data will not be transferred to jurisdictions lacking adequate data protection without your explicit consent or appropriate safeguarding mechanisms in place.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, we encourage you to contact us directly. The arai99 privacy team is ready to assist and will respond within a reasonable timeframe.
You can reach us via:
Arai99 reserves the right to amend this Privacy Policy from time to time to reflect changes in law, technology, or our operational practices. Any material changes will be communicated to members via a notice on the platform or by email. The effective date of the latest version will always be stated at the top of this document.
You may save or print this page for your reference. The latest version of the arai99 Privacy Policy is always accessible at arai99.app/privacy-policy.
Six pillars of privacy protection we uphold for every member
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by Malaysia's leading banks. Your data cannot be read by unauthorised parties even if intercepted during transmission.
Arai99 operates in full compliance with Malaysia's Personal Data Protection Act 2010. We don't merely meet the minimum standards — we go beyond them to ensure your privacy is protected at the highest level.
Members' personal data is accessible only to arai99 staff with specific authorisation and a legitimate operational need. All access is logged and regularly audited to detect any suspicious activity.
Arai99 has never and will never sell members' personal data to any third party for commercial purposes. Your data belongs to you — we only use it to provide and improve platform services for you.
Arai99's security infrastructure is regularly reviewed and tested by certified independent security auditors. Any identified vulnerabilities are addressed promptly before they can be exploited by malicious parties.
You have full control over your personal data. Request access, correct errors, withdraw consent, or request deletion — these rights are guaranteed under PDPA 2010 and arai99 honours every valid request wholeheartedly.
Join over 500,000 Malaysian members who trust arai99 — the online entertainment platform that puts your security and privacy above all else.